Cancel/ Change Order
Last updated: April 14, 2026
At Charcoalkiln, we understand that plans can change. Whether you have had a change of heart regarding a style, need to update your shipping details, or selected the wrong handbag size, we are here to assist. However, because we strive for rapid fulfillment, there is a very limited window for modifications.
1. Handbag Processing Timeline
To ensure your luxury items reach you promptly, our warehouse team begins the inspection and packing process shortly after your order is placed:
- Quality Control & Packing: Each handbag undergoes a final check for leather quality, stitching, and hardware before being secured in protective packaging (usually within 1-2 hours).
- Label Creation: Once a shipping label is printed, the order is marked as "Shipped" and can no longer be modified or stopped.
2. How to Request a Change
Time is of the essence. Please follow these steps immediately:
Step 1: Email support@charcoalkiln.com as soon as possible.
Step 2: Use Subject Line: URGENT: Order Change #Number
Step 3: Include Order Number and the specific change (e.g., "Change Tote to Crossbody").
3. Specific Scenarios
Item/Color Swap:
If the desired handbag is in stock and your order hasn't been boxed, we will happily swap it for you.
Shipping Address:
We can update the destination if the package is still in our facility. If it has already left, any carrier redirection fees will be the customer's responsibility.
Adding Items:
For security reasons, we cannot add items to an existing order. Please place a separate order for any additional accessories.