FAQs

Welcome to the Charcoalkiln FAQ. We've compiled the most common questions about our artisanal handbags and crossbody accessories.

Orders & Payments

Q: How do I place an order?

Browse our collection of Totes, Crossbody Bags, and Clutches. Select your preferred color, add to cart, and follow the checkout steps. You'll receive a confirmation email once your purchase is complete.

Q: What payment methods are accepted?

We accept Visa, Mastercard, Amex, and digital wallets like PayPal, Apple Pay, Google Pay, and Venmo. We also offer "Buy Now, Pay Later" via Shop Pay Installments for your convenience.

Q: Is my credit card information secure?

Yes. We use SSL encryption and are PCI-DSS compliant. Your full card details are never stored on our servers; they are processed securely by our trusted payment gateways.

Shipping

Q: What are the shipping costs and times?

We offer a $7.00 Flat Rate within the USA. Handling takes 1-4 business days, and transit takes 5-8 business days. You can expect your delivery within 6-12 business days total.

Q: Can I track my package?

Absolutely. Once shipped, you'll receive a tracking number via email to follow your handbag's journey from our atelier to your doorstep.

Returns & Care

Q: What is the return policy?

We offer an industry-leading 40-day return window. Handbags must be unused, in original condition, and returned with their original dust bags and tags attached.

Q: How do I care for my Charcoalkiln handbag?

To maintain leather quality, store your bag in its original dust bag when not in use. Clean with a soft, dry cloth and avoid prolonged exposure to direct sunlight or moisture to preserve the natural grain.