DMCA
Effective Date: April 7, 2024
Charcoalkiln respects the intellectual property rights of others and expects users of our website to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we have established the following policy for reporting alleged copyright infringement.
If you believe that any content available on our website infringes your copyright, you may submit a notification in accordance with the procedures outlined below.
1. Scope of This Policy
This DMCA Policy applies specifically to claims of copyright infringement, including but not limited to:
- Images
- Product photos
- Written content
- Graphics and designs
- Website elements
For other types of intellectual property concerns (such as trademarks), please refer to our Intellectual Property Claim Policy.
2. Filing a DMCA Notice
To file a valid DMCA takedown notice, you must provide a written communication that includes the following:
Required Information
- Your full legal name and contact details (address, email, phone number)
- A description of the copyrighted work you claim has been infringed
- The exact URL(s) or location(s) of the allegedly infringing material
- A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
- A statement that the information in your notice is accurate
- A statement, under penalty of perjury, that you are the copyright owner or authorized to act on their behalf
- Your physical or electronic signature
Incomplete notices may not be processed.
3. Submission Method
All DMCA notices must be submitted via email:
Email: support@charcoalkiln.com
Subject line recommendation:
“DMCA Takedown Request – [Your Name or Company Name]”
4. Review & Response Process
Once a valid DMCA notice is received:
- We will acknowledge receipt of your request
- The claim will be reviewed for completeness and validity
- The allegedly infringing content will be evaluated
If necessary, we may request additional information before taking action.
5. Actions We May Take
If a claim is found to be valid, Charcoalkiln may:
- Remove or disable access to the infringing material
- Notify the party responsible for the content
- Suspend or terminate accounts associated with repeated violations
- Take preventive measures against future infringement
All actions are taken in good faith and in accordance with applicable laws.
6. Counter-Notification
If you believe that your content was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification.
Counter-Notification Requirements
Your counter-notification must include:
- Your full name and contact information
- Identification of the material that has been removed and its previous location
- A statement under penalty of perjury that you have a good faith belief the material was removed due to mistake or misidentification
- A statement that you consent to the jurisdiction of the appropriate courts
- Your physical or electronic signature
Upon receiving a valid counter-notification, we may restore the content unless the original claimant initiates legal action.
7. Repeat Infringer Policy
Charcoalkiln maintains a strict policy regarding repeat copyright infringement.
We reserve the right to:
- Suspend or terminate accounts involved in repeated violations
- Restrict access to our services
8. False Claims & Misuse
Submitting false or misleading DMCA notices or counter-notifications may result in:
- Rejection of the claim
- Legal consequences under applicable laws
- Restriction of future submissions
All parties are expected to act in good faith.
9. Limitation of Liability
Charcoalkiln shall not be held liable for:
- Actions taken in response to DMCA notices submitted in good faith
- Removal or disabling of content
- Disputes between parties regarding copyright ownership
We act as an intermediary and rely on the accuracy of submitted claims.
10. Legal Disclaimer
This DMCA Policy is provided for informational purposes only and does not constitute legal advice.
If you are unsure about your rights or obligations, you should consult a qualified legal professional before submitting a claim.
11. Policy Updates
We may update this DMCA Policy at any time to reflect:
- Changes in legal requirements
- Operational improvements
- Industry standards
Updates will take effect immediately upon posting on our website.
12. Contact Information
For all DMCA-related inquiries, please contact:
Store: Charcoalkiln
Email: support@charcoalkiln.com
Support Hours:
- Monday – Saturday
- 8:00 AM – 7:00 PM (EST)
13. Summary
Our DMCA process is built on clarity and accountability:
- Clear requirements for submitting claims
- Fair review procedures
- Prompt action on valid notices
- Protection against misuse
Respecting creative ownership is not optional—it’s foundational.